This report provides information about people’s experiences of challenging, or attempting to challenge, decisions about their adult social care or support.

The research was commissioned to inform the Equality and Human Rights Commission (EHRC) inquiry into challenging decisions about adult social care in England and Wales.

This report is based on semi-structured interviews with 41 people that used open questions to identify participants’ stories. We drew out themes relating to decision-making, challenge and outcomes. These interviews provide rich data about individual experiences that may not be representative of everyone’s experience.