How to report an inaccessible public sector website

Advice and Guidance

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Regulations mean that public sector organisations have a legal duty to make sure their websites and apps meet accessibility requirements.

All public sector websites must follow the regulations from 23 September 2020.

If you have a complaint about an inaccessible public sector website, you should contact the Equality Advisory Support Service (EASS).

We (the Equality and Human Rights Commission) are the body responsible for enforcing the regulations.

Complaints will be escalated to us by EASS if they cannot be resolved. 

For more information please see the Government guidance.

Last updated: 18 Sep 2020

Further information

If you think you might have been treated unfairly and want further advice, you can contact the Equality Advisory and Support Service.

Phone: 0808 800 0082

You can email using the contact form on the EASS website.

Also available through the website are BSL interpretation, web chat services and a contact us form.


Opening hours:

9am to 7pm Monday to Friday
10am to 2pm Saturday
closed on Sundays and Bank Holidays

Alternatively, you can visit our advice and guidance page.